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Privacy Policy and Information Notice on Processing of Personal Data

Our Privacy Policy was posted on August 2023.

It governs the privacy terms of our Website, sub-domains, and any associated web-based (collectively, “Website”).

We wish to hereby inform you that we comply with the protection framework for natural persons with regard to the processing of personal data, as established by the new Regulation (EU) 2016/679 of the European Parliament. We respect the privacy of every individual who visits our Properties and/or uses of our website, subdomain.

This Privacy Policy explains how we may collect and use information that you provide us, and your rights in relation to that information.

Please read this policy carefully. Your use of our online services or your provision of information to us constitutes your acknowledgment of the terms of this Privacy Policy. Please do not send us any of your information if you do not want it to be used in the ways described in this Privacy Policy.  

 

1. Information we collect

a) Voluntary information

We will collect and process information about you if you voluntarily provide us with such information in connection with the following:

    • filling in a form on our website;

    • contacting us by telephone or face to face;

    • sending us a letter, e-mail or social media message;

    • subscribing to receive a service from us (e. by following us on social media);

    • contributing content to us   

 

The types of information we may obtain include:

    • your name, e-mail address, telephone number, nationality;

    • passport and visa information,

    • dates of your stay and associated charges;

    • reviews and opinions about our services;

    • or information we receive about you from any third parties through whom you have booked your arrangements;

We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you.

 

b) Automated information.

When you visit our website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Such information may comprise the following information:

    • Date and time;

    • Originating IP address;

    • Domain name;

    • Type of browser and operating system used (if provided by the browser);

    • URL of the referring page (if provided by the browser);

    • Object requested;

    • Completion status of the request;

    • Geographic location; or

    • Language preferences.

 

2. Use of information 
Typically, we will use and process your information to:
    • help us create content that is relevant to our visitors;
    • make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you;
    • provide you with information, products or services that you request from us or which we feel may interest you;
    • assess and help us understand general trends and patterns relating to our business;
    • provide for the safety and security of our guests and visitors;
    • manage general record keeping;

    • enable you to make reservations;
    • meet any legal and/or regulatory requirements;
   
We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.

3. Sharing information

We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials. We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

 

4. Your rights

You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to a copy of the information we hold about you, update, withdraw, amend or correct the information, and in some circumstances you may object to our use of your information. To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us. You will find our contact details at the end of this policy. To help protect your privacy and maintain security, we may take steps to verify your identity before do any act.

 

5. Security

We take information and system security very seriously and we strive to comply with our obligations at all times. However no web or email transmission is ever totally protected or mistake free. For example, email sent out to or from the Website may not be protected. You must take unique care in deciding what info you send to us by means of email. For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.

 

6. Data Retention

We only retain your information for as long as needed to fulfill the purposes for which it is collected, unless otherwise provided by law. The length of time we keep your information will vary depending on the obligations we need to meet.

 

7. Links to other websites

Our websites may provide links to or include links from other websites for your convenience and information. These websites operate independently from us. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

 

8. Cookies

Access to this website involves the use of cookies, even though it would work without them. We use cookies to gather information about the visitors to our websites (as they enable us to improve our). Please note that we do not collect any personal information using cookies nor do we install any application on your device by the use of cookies. The only way in which a user’s personal details can be included in a cookie file is if the user personally supplies this information to the server. When you access our websites you will receive a clear notice advising you that the website you are visiting intends to use cookies and that: i. by continuing to use the website you consent to their use; or ii. you must click an “I accept” box in order for cookies to be placed.

Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org, www.youronlinechoices.eu.

What is a cookie?

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time and generally improve the user experience. It can also help to ensure that adverts you see online are more relevant to you and your interests.

 

9. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

 

10. How to contact us

If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your rights of access, rectification, blocking, or deletion, please contact us by phone at +306937377246 .

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